Return and exchange policy

Returns and exchang rules in AVcorp.pl

  1. Product return procedure 

  2. Terms and conditions of withdrawal from the agreement

  3. Product exhcange procedure

 


 

1. Product return procedure


The 14 day money back guarantee rule:

If for any reason the received goods do not meet your expectations and you meet the 3 following conditions about returns:

  1. The condition of the received product has not been changed
  2. It has not been more than 14 days since receiving the goods
  3. You accept the return regulations (posted below)


just start the product return procedure.


You can do it in 2 simple ways:


1.  AUTOMATIC METHOD (faster)

All you have to do is log in to your account at avcorp.pl and select "Add a product return" in the RETURNS section. Then, mark the products to be returned, choose the return method (shipment or personal delivery to the warehouse) and choose the refund method - to the wire transfer or to the customer balance for subsequent purchases. If you paid via PayPal, you will recive refund on your Paypal account.
Your return will receive a RMA number in our database and will be entered into the system in anticipation of the physical delivery of the return warehouse.
You will also recive Invoice correction document that sholud have be sign by you and attached to the package.
The last step before returning the parcel will be to print the return form and attach it together with the returned goods.
You have 14 days to deliver the package from the moment you register your return.

Return address:

AVcorp Poland (RETURNS)

ul. Poniatowskiego 25
59-400 Jawor
Poland



2.  MANUAL METHOD (a bit more slower)

Contact us by e-mail at info @ avcorp.pl and inform about the intention of product return.
Shop service will register your return and you will receive RMA number in our returns database.
You will also recive Invoice correction document that sholud have be sign by you and attached to the package. 

The last step before returning the parcel will be to print and filling below return form and attach it together with the returned goods.

    1.  Product Return Form - for download in Word format

    2.  Product Return Form - for download in PDF format


You have 14 days to deliver the package from the moment you register your return.

Return address:

AVcorp Poland (RETURNS)

ul. Poniatowskiego 25
59-400 Jawor
Poland

 


 

2. Terms and conditions of withdrawal from the agreement

 

  1. A Buyer who is a consumer within the meaning of art. 22 (1) of the Civil Code (Journal of Laws No. 16, item 93, with later amendements), has the right to withdraw from a contract concluded remotely, without giving a reason, within 14 days from the date of receipt of the Product. 

    1. The above shall not be entitled to the Buyer in the following cases: 
    1. the provision of services, if the Seller has fully provided the service with the express consent of the Buyer, who was informed before the beginning of the benefit that after fulfilling the provision by the Seller, he will lose the right to withdraw from the contract,
    2. contracts whose object is a non-prefabricated item, manufactured according to the Buyer's specification or serving to satisfy his individual needs,
    3. special contracts whose subject of the service are items which after delivery, due to their nature, are inseparably connected with other items,
    4. contracts for the provision of sound or visual recordings or computer software delivered in a sealed package, if after delivery the packaging has been opened by the Buyer,
    5. contracts concluded by way of public auction,
    6. contracts for the supply of digital content, not recorded on a material medium, if the performance began with the express consent of the Buyer before the deadline to withdraw from the contract and after being informed by the Seller about the loss of the right to withdraw from the contract,

  2. In order to effectively withdraw from the contract referred to in point 1 of this paragraph, it is sufficient to submit a written statement by the Buyer by e-mail or post, within the 14-day period as from the moment of receiving the parcel. The form of the statement is included in Appendix No. 2

  3. By withdrawing from the contract the Buyer is obliged to return the Product along with the Proof of purchase or a copy thereof within 14 days from the date of submission of the withdrawal.

  4. The costs of shipping the returned Product are borne by the Buyer.

  5. The Buyer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

  6. The Seller guarantees the return of the Product price and the cost of shipping the Product to the Buyer immediately, no later than within 14 days. 

  7. The Seller shall return the payment using the same method of payment as used by the Buyer, unless the Buyer expressly agreed to a different method of return, which does not entail additional costs for him.

  8. In case that the Buyer chose other than the cheapest ordinary way of delivering the parcel offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Buyer.

  9. Returns of Products sent at the Seller's expense or to pay on delivery will not be accepted.

  10. In the case of Buyers who are not consumers within the meaning of art. 22 (1) of the Civil Code (Journal of Laws No. 16 item 93, as amended), ie persons who perform legal transactions directly related to their business or professional activity, withdrawal from the contract in the above-mentioned scope is completely excluded - we please for careful and thoughtful shopping.

 


 

3. Product exchange procedure

 
If you need to exchange the product due to a mistake during placing an order or its incompatibility, please contact us by email at
info @ avcorp.pl or by phone and inform us about this fact.
Store staff will register the exchange and possibly reserve a replacement for you.
It will also be necessary to download and complete the following Product exchange form and attach it together with the exchanged goods.

    1.  Product Exchange Form - for download in Word format

    2.  Product Exchange Form - for download in PDF format


You will also recive Invoice correction document that sholud have be sign by you and attached to the package. 

You have 14 days to deliver the package from the time you register.

Address for return of the exchanged goods:

AVcorp Poland (EXCHANGES)
ul. Poniatowski 25
59-400 Jawor
Poland

If there will be a need for additional payment, you will receive a notification from us to your email address with a request for payment with a new order number.
In the case of an overpayment, the difference will be returned to your Paypal account or bank account indicated on the form or to the customer balance as it will be indicated.

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